1. Boulevard Online Support Center
  2. Products & Inventory
  3. Inventory Orders

Handling Product Replacement Orders

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After you have created an invoice for your customer with items being returned, those items will then automatically be added to the Product Replacement screen in Boulevard. Follow the steps below when you are ready to submit to the company for an exchange.

Note: The steps below do not submit the actual order. The purpose is to track items being sent from the company as replacements for items that have been returned by customers.

  1. From the sidebar navigation, click ProductsProducts, then Inventory Orders.
  2. From the toolbar, clickAdd New Replacement Orderand select Replacement Order from the drop-down.

    Replacement Order

  3. Products listed in the Product Replacement pop-up are items added as returns on an invoice. If you do not see the item you are returning, click Add New Replacement Orderto manually add it to the Product Replacement form.

    Product Replacement

  4. Select the checkbox next to the item(s) being returned. From the toolbar, clickReturn to and choose Company (choosing Inventory will return the items back to your on-hand inventory).

    Return to Company

  5. From the toolbar, clickAdd New Replacement Order, then search and select each item you want the company to send you in replacement, then click Add (or double click to add). When finished, click Close.
  6. Ensure the Retail difference is zero (0.00).

    Retail Difference

  7. When finished, ensure that Print on Complete is checked to print a copy, then click Ok.

You can use the printed Replacement Product form referenced above as a guide when submitting the replacement product order online. For further assistance on the actual process of submitting to the company, please contact the company.

After you have received the shipment of replacement products, follow the steps below to receive them into your inventory.

  1. If necessary, from the sidebar navigation, click ProductsProducts, then Inventory Orders.
  2. Select the replacement order (indicated with a Placed Order, Status is Placed and Description is Replacement).
  3. From the toolbar clickReceive Order.
  4. If all items ordered were included in the shipment, from the Receive Order screen, click RECEIVE ALL then Ok. 

All quantities that were marked as received will be moved from the On Order column and added to the On Hand field of the product list. See Receive A Product Order Into Inventory for more information.

Additional Information:

  • Replacement orders will automatically have the order Type as Replacement with the Status as Placed. 
  • To print the replacement form again, from the sidebar navigation, clickProductsProducts, then Inventory Orders. Select an order, then from the toolbar click Print. From the print preview form, clickPrintto print, or clickExport toto export and save as another file type such as PDF.