Articles in this section

Add or Update a Customer Payment Method

Credit card information can be stored from the contact list, through a contact profile, or an existing Credit Receivables transaction using a valid ProPay or Stripe account. For security reasons, the payment processor stores the card data, and once a payment method is added, the full card number cannot be accessed.

Important: Entering credit card information in any area other than the designated payment section of Boulevard is not PCI compliant and is strictly prohibited.

Before proceeding, ensure your payment processor account information has been added. See Connect Your ProPay or Stripe Account for detailed steps.

Locations:

From the Contact List or Profile Toolbar: A payment method can be added from the contact list toolbar, profile slideout, or contact profile toolbar.

From Credit Receivables: A payment method can be entered from Credit Receivables for pending transactions without card information for the contact or if the card was declined.

Add or Update a Payment Method: The top of the pop-up indicates which payment processor you selected in Preferences (currently ProPay or Stripe). At this time, only one card can be stored for each contact.


From the Contact List or Profile Toolbar 

TOP

   From the sidebar navigation, click ContactsContacts, then Contact List.

Select the contact to view their profile slideout. From the Actions menu, choose Manage Payment Method. Alternatively, select the payment button Payment from the contact list or profile toolbar, then select Manage Payment Method.

Manage Payment Method

From Credit Receivables

TOP

  From the sidebar navigation, clickBusiness ToolsBusiness Tools, then Credit Receivables.

Select the checkbox next to the pending transaction. Then, from the toolbar, select the manage contact information button Contactthen choose Manage Payment Method.

Manage Payment Method in Credit Receivables

Add or Update a Payment Method

TOP

Manage Payment Method

To replace a card, first select the card to be removed, then choose Delete. To add a card, choose Add, then enter the applicable information. When finished, depending on the processor, select Save Card or OK

Ensure the correct processor you want the payment to be stored with is displayed. To change processors, see Connect Your ProPay or Stripe Account.


Additional Information:

To submit a payment through Boulevard after adding their payment information, you can post a payment, then see Handling Credit Card Payments. Alternatively, you can email a direct payment link. Upon receiving the email, the customer can enter their payment information and complete the transaction immediately. It will then automatically update their account balance and be reflected on the Payment History report.

Note: At this time, if you need to process a refund or update partial card information, such as the expiration date (Stripe only), you'll need to sign in directly to your Stripe or ProPay account.

More Resources

  • Billing Account

    Sign in to your billing account to access invoices, make changes to your subscription and more

  • Live Support

    9 am - 5 pm PT Monday to Friday

  • Events

    Watch recent replays and register for upcoming webinars

  • Videos

    For how-to videos visit our Boulevard Online channel on Vimeo