It is important to confirm that the inventory order total in Boulevard matches the packing slip (or Order Details page online) that came with the shipment before setting the Status to Received so inventory and tax records remain accurate. The totals area and breakdown view help verify discounts, shipping, taxes, and any items that are not discountable. Missing items, wrong discounts, or incorrect tax settings are common issues to check.
From the sidebar navigation, click
Products, then Inventory Orders.
Common Reasons and Resolutions:
Are all items accounted for on the order?
Is the correct Order Discount amount being applied?
Does your state or province charge tax on shipping?
Did you order any items that are considered non-taxable where you live?
Did you order any items that were part of a special promotion
with a fixed wholesale amount?
Did you receive any free retail items?
Are any items showing a price different from their regular retail price,
or has it changed since the order was placed?
Do your totals balance except for the tax?
If you need to adjust the order totals but the status is set to Received, see Edit an Inventory Order.
Compare your packing slip totals with the amounts listed at the bottom of the order in Boulevard. Use the Breakdown as an extra resource to see the default discount on the order, any items purchased that are not eligible for discounts (such as purchase-with-purchase items), along with other discounts applied.
| Boulevard | MK Packing Slip* |
|---|---|
| Section 1 retail | Retail Total Section 1 |
| Section 1 wholesale | Net Wholesale Total |
| Section 2 | Total Section 2 |
| Shipping | Shipping and Handling |
| Tax | Total Taxes |
| Total | Total Cost |
* Depending on your country or the warehouse your order was shipped from, your packing slip may look different and/or use other terminology. The table and image above are shown for illustrative purposes only.
Are all items accounted for on the order?
If the part number is not found in the product list during import, a log will appear. If the item not found is a non-retail item that you were not charged for, no action is necessary.
If the part number has changed since you placed the order, select the add item button
open the Product Lookup and search to use the new part number. Or, if the retail item was given as a bonus, see the section below on free items.
Is the correct Order Discount amount being applied?
At the bottom of the order, in the Totals tab under Totals & Discount, enter the discount you were given. After saving the order, you can set the default Discount for future orders from the main Inventory Orders toolbar by selecting the settings button
. See Set Default Wholesale Discount for Inventory Costs for detailed steps.
Does your state or province charge tax on shipping?
Select the save button
to save and close the order. From the main Inventory Order screen, select the settings button to enable the Add tax for shipping setting. See Preferences: Tax tab (Canada Only) to change the setting.
Did you order any items that are considered non-taxable where you live?
From the sidebar navigation, select
Products, then Product List.
- Using the Search field, type a partial description or part number to find the item.
- Double-click on the item to open the product profile.
- For US users, under the Pricing section, uncheck Taxable. For Canadian users, select the settings buttonto make any changes to the Taxable options, then select SAVE when finished.
- When finished, select the save button to save and close the form.
Sales Tax Exemptions(Provided as a reference only. As new products are released, we encourage you to check with MK for an updated listing.) See Change the Tax or Over-the-Counter Drug Product Setting for detailed steps and to change the setting for all OTC drug products.
Did you order any items that were part of a special promotion with a fixed wholesale amount?
Did you receive any free retail items?
Using the regular part number for each item (not the special bonus/master part number used), select the add item buttonto add the section 1 items, then enter 100(for 100% discount) in the Discount field.
Are any items showing a price different from their regular retail price, or has it changed since the order was placed?
Items purchased on Pink Sale or Monthly Special, where the retail price has been reduced, or imported after prices have changed, are very common occurrences. If any items have a different price in Boulevard, you may need to adjust the amount in the Price column of the order.
Do your totals balance except for the tax?
If your totals balance except for the tax, select the drop-down arrow in the Tax field to use the Flat Amount option. Otherwise, after the order has been placed then received, from the main Inventory Orders screen, either double-click on the order or select it, then select the edit button
from the toolbar. After adjusting the tax, select OK to save and close.
My totals now balance!
Once the order totals balance after making any necessary adjustments, see Set a Product Order as Placed to change the Status to Placed. The final step is to change the status to Received, which will move the quantities of the items included in the order from the On Order field to the On Hand field in Boulevard. See Receive a Product Order into Inventory for detailed steps.